Ragnaro Terms and Conditions

Welcome to Ragnaro Casino. By accessing and using our platform at ragnaro.com, you agree to be bound by the following terms and conditions. We ask that you read this document carefully before registering an account or placing any bets. At Ragnaro, we operate under the license issued to Ragnarok Corporation N.V. (License No. OGL/2023/105/0084, Curaçao), and all activity on our platform is governed by these terms. If you do not agree to any part of this agreement, you must not use our services.

1. General Provisions

Our platform is operated by Ragnarok Corporation N.V. under a valid Curaçao gaming license. We provide online casino games, live dealer tables, sports betting, virtual sports, esports wagering, and instant games. At Ragnaro Casino, we reserve the right to modify, update, or amend these terms at any time without prior notice. Continued use of our services following any changes constitutes your acceptance of the revised terms.

• These terms apply to all users of ragnaro.com, regardless of location
• We reserve the right to suspend or terminate any account at our discretion
• All disputes are subject to the jurisdiction specified in our licensing agreement
• Our services are intended solely for entertainment and lawful gambling purposes

2. Eligibility and Account Registration

To use our services, you must be at least 18 years of age and legally permitted to gamble in your jurisdiction. We do not knowingly accept registrations from individuals located in restricted territories. When you create an account at Ragnaro, you confirm that all information provided is accurate, complete, and up to date.

2.1 Account Requirements

At Ragnaro Casino, we permit only one account per person, household, or shared device. Duplicate accounts may be closed without notice, and any associated funds may be forfeited. You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access to your account, please contact us immediately at support@ragnaro.com.

• You must provide valid identification upon request
• Multiple accounts are strictly prohibited
• You must notify us immediately of any suspected unauthorized access
• We may request proof of identity, address, or payment method at any time

2.2 KYC Verification

We are required to verify your identity before processing your first withdrawal. Our KYC process may include requests for government-issued ID, proof of residential address, and proof of payment method. At Ragnaro, we take identity verification seriously to protect both our players and the integrity of our platform. Failure to provide satisfactory documentation may result in withheld withdrawals or account closure.

3. Deposits and Withdrawals

We accept a wide range of payment methods including iDEAL, Revolut, bank transfers, and numerous cryptocurrencies such as Bitcoin, Ethereum, USDT, and Solana. Our minimum deposit is €10, and our minimum withdrawal is also €10. At Ragnaro Casino, we process withdrawal requests within 24 to 48 hours, subject to completed KYC verification.

3.1 Withdrawal Limits by Level

Our Ragnaro Casino platform operates a tiered withdrawal limit system linked to your VIP level. The limits are structured as follows:

• Level 1 – €500/day, €7,000/month
• Level 2 – €500/day, €10,000/month
• Level 3 – €800/day, €12,000/month
• Level 4 – €1,000/day, €15,000/month
• Level 5 – €1,500/day, €20,000/month

3.2 Processing Times

We process crypto and e-wallet withdrawals within 0 to 24 hours. Card withdrawals are typically completed within 24 hours, and bank transfers may take between 1 and 7 business days. Deposits made via Skrill or Neteller do not qualify for bonus offers at Ragnaro.

4. Bonuses and Promotions

We offer a generous welcome package of 350% up to €2,500 plus 250 free spins for new players. A crypto welcome bonus of 200% up to 3,000 USDT is also available. At Ragnaro, all bonuses are subject to wagering requirements and specific terms that must be read carefully before claiming any offer.

4.1 Welcome Bonus Terms

• Minimum deposit to activate the welcome bonus: €20
• Wagering requirement: 35x (deposit + bonus); 40x on free spin winnings
• You must complete wagering within 10 days or the bonus and associated winnings will be forfeited
• Maximum bet while a bonus is active: €5 per spin or bet
• Bonuses must be manually activated in the "My Bonus" section
• Activating a new bonus will cancel any currently active bonus
• Withdrawing before wagering is complete will cancel the active bonus
• In certain regions, maximum cashout is capped at 10x the bonus value

4.2 Sports Betting Bonuses

Our sports welcome bonus offers 100% up to €100 on your first deposit, with a minimum deposit of €20. Wagering requirements stand at 6x (deposit + bonus), with minimum odds of 2.00 for singles and 1.50 per selection for multi-bets. Cashed-out, system, void, and free bets are excluded from wagering contributions. At Ragnaro Casino, country-specific bonus caps may apply — for example, up to €200 in Finland, Germany, and Norway.

5. Responsible Gaming

At Ragnaro, we are committed to promoting responsible gambling and providing tools to help you stay in control. We offer self-exclusion, deposit limits, session time reminders, and cool-off periods. If you feel that your gambling is becoming problematic, we urge you to use these tools or contact our support team for assistance at any time.

• You may request self-exclusion by contacting support@ragnaro.com
• We support access to third-party organizations such as GamCare and BeGambleAware
• Our team is available 24/7 via live chat to assist with responsible gaming concerns
• We do not permit gambling by minors under any circumstances

6. Game Rules and Fair Play

Our Ragnaro Casino library includes over 12,436 titles from 80 to 90 leading studios, including Pragmatic Play, NetEnt, Play'n GO, Hacksaw Gaming, Nolimit City, and Evolution Gaming for live tables. All games are governed by certified random number generators and third-party audits. We do not tolerate any form of cheating, fraud, or collusion, and we reserve the right to void winnings and close accounts where such behavior is detected.

7. Intellectual Property

All content on ragnaro.com — including game interfaces, logos, graphics, and text — is the intellectual property of Ragnarok Corporation N.V. or its licensed partners. You may not reproduce, distribute, or use any of our content without our express written consent. At Ragnaro, we take the protection of our brand and platform assets seriously and will pursue legal remedies where necessary.

8. Limitation of Liability

We provide our services on an "as is" basis and make no warranties regarding uninterrupted access or error-free operation. Our Ragnaro Casino platform shall not be liable for any loss or damage arising from your use of the site, including but not limited to financial losses from gameplay, technical disruptions, or third-party service failures. You agree that your use of our services is entirely at your own risk.

9. Governing Law and Disputes

These terms are governed by the laws of Curaçao. Any dispute arising from your use of Ragnaro services shall first be directed to our support team at support@ragnaro.com. We will make every reasonable effort to resolve complaints fairly and promptly. If a satisfactory resolution cannot be reached, disputes may be escalated in accordance with our licensing authority's complaint procedures.

10. Contact Us

If you have questions about these terms, our bonus conditions, or any aspect of your account, our support team is available 24/7. You can reach us via live chat on ragnaro.com or by email at support@ragnaro.com. We support communication in all 14 languages available on our platform. At Ragnaro, we are here to ensure your experience is transparent, fair, and enjoyable.