Ragnaro Casino Privacy Policy

At Ragnaro, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you access and use our services at ragnaro.com. We operate under Ragnarok Corporation N.V. and hold a valid Curaçao gaming licence (OGL/2023/105/0084). By continuing to use our platform, you acknowledge that you have read and understood the practices described in this document.

Who We Are

Our Ragnaro platform is operated by Ragnarok Corporation N.V., the licensed entity responsible for all data processing activities carried out through ragnaro.com. We act as the data controller for all personal information collected via our website, including during the Ragnaro casino login process, account registration, deposits, withdrawals, and customer support interactions. If you have any questions about this policy, you may contact us directly at support@ragnaro.com.

What Information We Collect

When you register and use our services at Ragnaro Casino, we may collect the following categories of personal data:

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and password created during account setup
• Government-issued identification documents for KYC verification
• Payment and financial data, including deposit and withdrawal method details
• Gameplay records, betting history, and transaction logs
• Device information, IP address, browser type, and operating system
• Communication records between you and our support team
• Preferences, language settings, and bonus activity

We at Ragnaro collect this information to fulfil our legal and regulatory obligations, to process your transactions securely, and to provide you with a personalised gaming experience across all 14 supported languages and our full range of payment options.

How We Use Your Information

Our Ragnaro Casino team uses the data we collect for the following purposes:

• To verify your identity and comply with anti-money laundering (AML) and Know Your Customer (KYC) requirements
• To process deposits and withdrawals across all supported payment methods, including cryptocurrencies and banking options
• To manage your account, including VIP programme levels and withdrawal limits
• To administer bonuses, free spins, and promotional offers you have opted into
• To provide 24/7 live chat and email support in your preferred language
• To detect and prevent fraud, money laundering, and problem gambling behaviour
• To send you transactional communications, security alerts, and service updates
• To improve our platform, game catalogue, and overall user experience
• To comply with our obligations under applicable laws and our Curaçao gaming licence

Legal Basis for Processing

At Ragnaro, we process your personal data on the following legal grounds:

Contractual Necessity

We process your data to fulfil the contract between you and us when you register an account and use our casino online services, including sports betting, live dealer games, and all game types available on our platform.

Legal Obligation

We are required by law to collect and retain certain data for identity verification, financial reporting, and responsible gambling compliance. This is a condition of our operating licence and cannot be waived.

Legitimate Interests

Our Ragnaro Casino operations rely on processing certain data to prevent fraud, maintain platform security, and improve the services we offer to our players across all target markets, including the EU, Canada, Australia, and New Zealand.

Consent

Where we rely on your consent — such as for marketing communications or optional cookies — you may withdraw that consent at any time by contacting us or adjusting your account settings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to ensure the platform functions correctly and to enhance your experience. Our Ragnaro website uses both essential cookies (required for the site to operate) and optional cookies (used for analytics and personalisation). You can manage your cookie preferences at any time through our cookie consent tool or your browser settings.

Types of cookies we use include:

• Essential cookies: Required for login sessions, security, and core functionality
• Analytical cookies: Help us understand how players interact with our site
• Preference cookies: Remember your language, currency, and display settings
• Marketing cookies: Used only with your consent to deliver relevant promotions

Data Sharing and Third Parties

We at Ragnaro Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in order to operate our platform effectively. These include:

• Payment processors and banking partners facilitating deposits and withdrawals
• Game providers such as Pragmatic Play, NetEnt, Evolution Gaming, and 80+ other studios
• Identity verification and KYC service providers
• Fraud detection and cybersecurity partners
• Regulatory bodies and law enforcement agencies when legally required
• Customer support platform providers

All third parties we work with are required to handle your data securely and in accordance with applicable data protection legislation. We do not permit them to use your data for their own marketing purposes.

Data Retention

Our Ragnaro privacy practices include retaining your personal data only for as long as is necessary for the purposes outlined in this policy. In general, we retain account and transaction data for a minimum of five years following account closure to comply with our AML and regulatory obligations. After this period, we securely delete or anonymise your data unless a longer retention period is required by law.

Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct any inaccurate or incomplete data
• Right to erasure: In certain circumstances, you may request that we delete your data
• Right to restriction: You may ask us to limit how we process your data
• Right to data portability: You may request your data in a structured, machine-readable format
• Right to object: You may object to processing based on our legitimate interests
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@ragnaro.com. We will respond to all verified requests within 30 days.

Security Measures

We take the security of your personal data seriously. At Ragnaro, we implement industry-standard technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. These measures include SSL encryption, secure server infrastructure, strict access controls, and regular security audits. While we take every reasonable precaution, no data transmission over the internet can be guaranteed to be 100% secure.

Responsible Gambling and Data

As part of our commitment to responsible gambling, we use your data to monitor gameplay patterns, identify signs of problem gambling, and apply self-exclusion or deposit limits where appropriate. Our Ragnaro Casino platform processes this data in your best interest and in compliance with the responsible gambling standards required under our Curaçao licence.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you via email or through a prominent notice on ragnaro.com. We encourage you to review this page periodically to stay informed about how we protect your data. Continued use of our services following any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team. You can contact us at any time via our 24/7 live chat on ragnaro.com or by emailing us at support@ragnaro.com. We are here to help and will respond to all privacy-related enquiries promptly and transparently.